Casino Ambassador

Delta Downs Racetrack Casino Hotel • Vinton, LA

11d • Onsite

About The Position

Through direct contact, direct mail, telemarketing, and written correspondence, you'll be the champion of customer retention and loyalty—turning casual visitors into devoted Players' Club members while keeping the fun going strong! Hit the casino floor and work your magic! Connect with our guests, answer their questions, and help create moments they'll be talking about for weeks. Be the Players' Club superstar! Share the incredible benefits and exciting events with genuine enthusiasm, and watch guests light up when they learn what's possible. Grow our community and have a blast doing it! Recruit new members and nurture relationships with current guests through creative direct mail campaigns, engaging telemarketing calls, and personalized notes that show you care. Master the Players' Club like a pro and become the go-to expert who guides guests through our rewarding point system, helps them celebrate their wins, and shows them how to maximize every swipe of their club card. Team up with our Casino and Slot Hosts to create magic! Collaborate to design unforgettable player experiences and bring our most exciting events to life in ways that keep guests coming back for more.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Excellent oral and written skills.
• Exceptional customer service and interpersonal skills.
• Proficiency in word processing, spreadsheets, database, presentation, email, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Nice To Haves

• Must be flexible in work schedule.

Responsibilities

• Champion customer retention and loyalty through direct contact, direct mail, telemarketing, and written correspondence.
• Turn casual visitors into devoted Players' Club members.
• Engage with guests on the casino floor, answer questions, and create memorable experiences.
• Promote Players' Club benefits and exciting events with enthusiasm.
• Recruit new members and nurture relationships with current guests.
• Execute creative direct mail campaigns, engaging telemarketing calls, and personalized notes.
• Guide guests through the Players' Club point system, assist with celebrating wins, and advise on maximizing club card usage.
• Collaborate with Casino and Slot Hosts to design player experiences and execute events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED