Cashier

The Kroger Co.•Mount Juliet, TN

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Cashier/Checker greets, engages, and assists customers; processes transactions quickly and accurately; and follows company checkout, safety, food-safety, and legal requirements. The role also helps customers with questions, reports pricing discrepancies and equipment issues, manages conflict cooperatively, and supports minors, individuals with special needs, and older adults. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special ads.
Adhere to food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products throughout the department and store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.