Cashier

WinCo Foods•Carrollton, TX

1d•Onsite

About The Position

The Cashier provides friendly, cooperative service to customers and coworkers at WinCo Foods retail locations. The role processes customer orders accurately, safely, efficiently, and courteously at a two-aisle check stand, multi-station self-checkout lane, or customer service desk, as assigned. Locations generally operate 24 hours a day, seven days a week, with limited exceptions. Cashiers generally work 6–8-hour shifts scheduled between 5:00 a.m. and 1:00 a.m. The position involves operating check stand equipment, processing sales and monetary transactions, maintaining awareness of products and prices, and keeping the check stand clean, stocked, and safe. Depending on assignment, the cashier may also assist customers at self-checkout or the customer service counter. Employees must follow company procedures and applicable laws, including rules for restricted sales and food stamp or WIC vouchers. The role requires frequent customer interaction, accuracy, physical activity, and the ability to handle busy or potentially stressful situations.

Requirements

Must be at least 16 years of age.
Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Ability to maintain friendly, courteous, and tactful relations with customers and coworkers, including in potentially stressful situations.
Ability to communicate through hearing and speech for customer service tasks and complete written forms.
Ability to visually inspect items and read information on merchandise.
Ability to lift and maneuver objects of varying dimensions and weights up to 20 pounds frequently, and lift up to 50 pounds occasionally.
Ability to perform repetitive work accurately and operate cash registers, scanners, and scales.
Ability to stand or sit for long periods, walk rapidly, and bend, stoop, twist, and turn frequently for extended periods.
Manual dexterity and good hand-eye coordination.
Ability to learn and memorize PLU codes, product locations, check stand and keyboard procedures, and company policies.
Mental alertness and basic math skills, including addition, subtraction, multiplication, and division, to scan and verify sales and handle monetary transactions accurately.
Ability to occasionally use blades for box cutting and household cleaners to maintain the work area.
Ability to perform primary duties efficiently and accurately and manage high transaction volumes and potentially volatile or dissatisfied customers.
Food safety or food-handler cards and tobacco or alcohol sales certification, such as a TAM card, when required by applicable state and local laws.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly and helpful atmosphere.
Operate check stand equipment, including cash registers, scanners, and scales, to process customer orders.
Use suggestive selling and other sales techniques.
Process cash, checks, gift certificates, travelers checks, food stamps, coupons, and refunds; follow cash-handling and lane-accountability procedures.
Maintain knowledge of product locations, monitor UPC codes, and ensure proper pricing.
Keep the check stand clean, neat, properly stocked, and safe and secure.
Stock, price, and rotate merchandise.
Work at a multi-station self-checkout lane or customer service counter when assigned.
Follow state and federal laws concerning restricted or regulated items, including tobacco and alcohol sales.
Follow USDA food stamp and WIC voucher procedures.
At self-checkout, move through the area to assist with transactions, maintain an attentive presence, and keep the area clear of safety hazards.
Respond to self-checkout alerts and errors, review transactions, and monitor multiple transactions and payments accurately.
Assist customers at self-checkout kiosks, verify transaction accuracy, and help limit shrinkage.
Maintain awareness of customers and transaction activity, anticipate customer needs, and observe items in the bottom of baskets.
Address or report safety concerns in accordance with company policy.
Perform other duties as assigned or needed.