Paradies Lagardère - Cashier San Francisco International Airport

Paradies Lagardère•South San Francisco, CA

1d•Onsite

About The Position

The Food and Beverage Cashier/Snack Bar Associate helps create a first-class experience for travelers by warmly greeting guests, accurately and efficiently processing transactions through the point-of-sale system, and thanking guests. The role supports restaurant service standards and the company’s TRIFIC values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. Team members are expected to provide courteous, friendly, efficient service and support a safe, respectful workplace free of harassment. The position includes taking and confirming food and drink orders, handling cash and card payments, addressing guest concerns, supporting other restaurant tasks, maintaining cleanliness and food-safety standards, and keeping the service area stocked and organized. The role requires working in a high-energy, team-oriented environment, adapting to changing priorities, and performing physical tasks including prolonged standing and lifting at least 25 pounds. Food and beverage experience is preferred but not required.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Effective communication skills in English, including reading and writing, and the ability to work independently and with team members.
Ability to work unsupervised for extended periods and use good judgment when dealing with customers and peers.
Ability to work various shifts in a 7-days-a-week, 365-days-a-year team environment.
Strong self-motivation, leadership, and organizational skills; positive interpersonal skills.
Ability to prioritize and manage multiple tasks, adapt to changing priorities, and respond to unexpected situations.
Ability to lift at least 25 pounds and perform essential tasks such as standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience.
ServSafe certification or equivalent.

Responsibilities

Provide courteous, friendly, efficient service to guests and team members, maintaining a positive company image and following the company’s TRIFIC values.
Greet and acknowledge guests promptly, take food and drink orders, offer recommendations, and confirm orders and modifications before processing payment.
Accurately total orders, process payments through the point-of-sale system, handle cash and cards, make change, and follow cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests in a timely manner, and promptly seek manager assistance to resolve issues when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Participate in food-safety programs, clean and sanitize the assigned location, and maintain accurate food-safety logs.
Maintain a clean, organized work environment free of safety hazards, including removing trash, sweeping, mopping, and cleaning dishes as needed.
Keep the area well stocked and rotate products as necessary.
Meet Secret Shopper expectations and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.