Paradies Lagardère - Cashier San Francisco International Airport
About The Position
The Food and Beverage Cashier/Snack Bar Associate creates a first-class experience for traveling guests by greeting them warmly, accurately processing transactions in the point-of-sale system, and providing efficient, friendly service. The role supports Paradies Lagardère’s service standards and TRIFIC values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. Team members are expected to contribute to a safe, respectful workplace and deliver courteous, professional service to customers and colleagues. The associate takes and confirms food and drink orders, processes payments, handles cash and cards in accordance with company procedures, responds to guest requests, and helps resolve concerns. The role may also support other restaurant operations, including seating guests, answering phones, stocking, cleaning, and documentation. Associates help maintain food safety, sanitation, safe and organized work areas, and stocked product displays. This position requires a high school diploma or GED. Food and beverage experience and ServSafe certification or equivalent are preferred but not required. The associate must be customer-focused, communicate effectively in English, collaborate with a team, exercise good judgment, and adapt to changing priorities in a demanding environment. The role involves varied shifts in a 7/365 operating environment, long periods of standing, walking, bending, reaching, and climbing a ladder, and lifting at least 25 pounds. The work environment may have varying temperatures.
Requirements
- High school diploma or GED.
- Customer-service focus and a solution-oriented approach.
- Ability to take direction and collaborate in a team environment.
- Ability to work in a high-energy, demanding environment.
- Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
- Effective communication skills in English, including reading, writing, and mathematics.
- Ability to work independently and with other team members, including working unsupervised for extended periods and exercising good judgment with customers and peers.
- Ability to work various shifts in a 7/365 team-oriented environment.
- Strong self-motivation, leadership, organizational, and interpersonal skills.
- Ability to prioritize and manage multiple tasks, adapt to changing priorities, and respond to unexpected situations.
- Ability to lift at least 25 pounds and perform essential duties involving standing, bending, reaching, climbing a ladder, and walking long distances.
- Ability to stand for long periods and work in an environment with varying temperatures.
- Adherence to grooming and uniform guidelines, including wearing slip-resistant shoes.
Nice To Haves
- Food and beverage experience is preferred but not required.
- ServSafe certification or equivalent is preferred.
Responsibilities
- Provide courteous, friendly, and efficient service to guests and team members while upholding company service standards and values.
- Greet guests warmly, take food and drink orders within 30 seconds, offer recommendations, and confirm orders and modifications before payment.
- Accurately total orders, process transactions through the point-of-sale system, collect payments, handle cash and cards, and make change according to company procedures.
- Maintain knowledge of the restaurant’s menu and products.
- Respond to guest inquiries and requests promptly and work to resolve concerns, involving a manager when necessary.
- Assist with training new team members by reinforcing successful performance and providing help as needed.
- Support other restaurant areas as requested, including seating guests, answering telephones, stocking, cleanup, and documentation.
- Participate in food safety programs, clean and sanitize the assigned area, and keep accurate food safety logs.
- Maintain a clean, organized work area free of safety hazards; duties may include removing trash, sweeping, mopping, and washing dishes.
- Keep the area stocked and rotate products as necessary.
- Receive positive Secret Shopper scores and ask appropriate SMG-related questions to encourage positive comments.
- Follow applicable local, state, and federal laws and regulations, including food safety requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
