Cashier

Floor & Decor • Allentown, PA

5d

About The Position

As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor’s customers. Cashiers provide excellent customer service by greeting and checking out customers, handling product returns, performing basic cash office functions, and creating an exceptional customer experience. Full-time and part-time positions are available. The role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

The work may involve occasional exposure to a warehouse environment and moving vehicles. Noise levels are typically quiet to moderate. The position involves medium physical work, including lifting, carrying, pushing, pulling, or otherwise moving objects, as well as handling or feeling objects with the hands and fingers. Standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling may be required occasionally.

Potential travel to other stores for support may be required.

Requirements

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel objects; occasional standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend products, and excite them about their purchases.
• Provide above-and-beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance with the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customer transactions at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check, and credit card acceptance procedures.
• Answer the telephone according to company guidelines.
• Stock, tag, and display merchandise as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed