Cashier - Hakkasan Nightclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

2d•Onsite

About The Position

This role is for a Cashier at Hakkasan Nightclub in Las Vegas. The primary responsibilities include greeting guests, answering phone calls, processing financial transactions (cash, check, credit card), issuing receipts, and maintaining an efficient and professional demeanor in a high-volume nightclub environment. The position requires delivering superior guest service at all times.

Requirements

5 years’ experience in hospitality working in a high-volume venue
21+ years of age
Proficiency with POS systems
Experience in guest relations
Experience in high volume nightclub/lounge/restaurant/pool operations
Ability to write, read, and verbally communicate in English
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Nice To Haves

Extensive experience working in a nightclub and/or entertainment venue

Responsibilities

Greet Guest’s promptly, courteously, and in a timely, friendly manner with an upbeat attitude
Respond to Guest inquiries and requests in a courteous and polite manner
Anticipate Guest needs
Provide Guest’s with information and directions
Refer all unusual requests to Manager for proper handling
Adhere to all The Company Standard Operating Procedures
Maintain all The Company Sequence of Service Standards
Provide information to Guests regarding our venues, menus, and pricing
Recognize and cultivate regular Guests and repeat business
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Process all payments including room charges, cash, credit card, comps, etc.
Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
Keep the area clean and free of debris throughout shift
Keep area organized
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/andor safety hazards to a Manager immediately
Maintain Company Safety and Sanitation Standards
Clean all spills and waste immediately
Dispose of trash in designated receptacles
Prepare Guest checks through POS terminal functions
Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
Obtain and return issued bank each day, count the bank and ensure it balances
Ensure accurate accounting of all cashier monies
Prepare the proper reporting forms for the day with name, date, shift, and outlet
Stock cashier station with proper supplies
Follow proper checkout procedures
Maintain a Facebook page used for work that identifies the property and its events.
Maintain a Twitter page used for work
Tweet in relation to the respective venue worked
Maintain an Instagram account
Guest List participation
Focus on the development of a personal clientele list
Pose for pictures as requested by Management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
Interact and entertain Guests in a professional, cordial and exemplary manner
Market and promote venue-specific events
Assist all other team members as needed
Create and maintain a SENSE OF URGENCY
Appear in uniform for all shifts and promotional activities at scheduled time
Perform other job-related duties as assigned
Inform Management of any complaint, comments, or incident
Present an alluring and attractive image to further the overall theme of the club
Create and maintain service rapport through the Company’s Corporate philosophy
Assist and/or complete additional tasks as assigned