Cashier

The Kroger Co. • Scottsdale, AZ

3d

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Cashiers greet, engage, and assist customers; process transactions accurately and efficiently; and follow checkout, food safety, safety, and company procedures. They answer customer questions, report discrepancies and unsafe conditions, inspect equipment, and seek assistance when needed. The position requires working cooperatively in a fast-paced environment and providing support to customers including minors, individuals with special needs, and older adults.

Requirements

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

• Be visible and actively greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently.
• Understand the Point of Sale system and process cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
• Follow company limits and procedures concerning cash shortages and overages, and work honestly and effectively to control loss.
• Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
• Adhere to local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed