Cashier

The Kroger Co.•Lake Orion, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Cashier/Checker is visible and actively greets, engages, and assists customers, processing transactions quickly, accurately, and efficiently. The role requires understanding the Point of Sale (POS) system and handling a variety of payment types, offers, coupons, and checkout procedures according to company policy. Cashiers also follow safety, food safety, loss-prevention, restricted-sale, and legal requirements; help customers with questions; and report discrepancies or equipment issues to the appropriate personnel. The position calls for working cooperatively in a fast-paced, sometimes stressful environment; managing conflict reasonably and cooperatively; handling customer and business information honestly; following directions and seeking assistance when needed; and supporting minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously for roles like this one. The team reviews submissions regularly and contacts applicants when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Understand and use the POS system; handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and guidelines concerning cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.