Cashier

The Kroger Co.•Fort Worth, TX

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Cashiers greet and assist customers, process transactions accurately and efficiently, follow checkout and company procedures, and support a welcoming store environment. They also follow applicable food safety, safety, legal, and company guidelines and work cooperatively in a fast-paced environment.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the checkout lane.
Understand and use the Point of Sale (POS) system and process cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy.
Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.