Cashier

BrightRidge•Johnson City, TN

5d•Onsite

About The Position

To create a positive image of BrightRidge with each customer contact. To receive and post customers' payments to their account. This role involves accepting payments, balancing daily transactions, preparing bank deposits, and directing customers. The Cashier will also assist with opening mail, promote BrightRidge services, and adhere to company policies and procedures, including cash handling safety. Additionally, the role involves assisting customers with payment arrangements and requires the ability to sit and stand at a computer for extended periods, maintaining reliable attendance.

Requirements

General knowledge of NISC and Contact Tracking.
Demonstrate and convey support in the Quality Service Program and the CS Standard of Behavior.
Ability to maintain reliable, predictable and reasonable attendance.
Must be able to operate a 10-key calculator with speed.
Possess P/C skills and be familiar with Microsoft Office products.
Ability to relate to all socioeconomic levels of people.
Ability to communicate clearly and positively both orally and in writing.
Know and understand service policies and practices of BrightRidge.
Know the principles of positive customer contact, especially with disgruntled customers.
Knowledge of data entry procedures.
Ability to handle money efficiently and accurately.
Possess strong face to face communication skills.
Display a high degree of honesty, loyalty, and integrity.
Must maintain a valid driver's license from state of residence.

Nice To Haves

One year prior experience in a Cashier position.

Responsibilities

Accept payment for monthly billing from customers and post to their account.
Balance day to day business to include tickets, checks, money orders, and credit card payments.
Prepare bank deposit and turn in daily cash report to Lead Cashier.
Direct customers to various BrightRidge departments.
Assist with the opening of mail.
Promote BrightRidge services and initiatives.
Adhere to company policies, directives, and procedures at all times.
Comply with BrightRidge Cash Handling Safety and Control Procedures.
Assist residential customers with payment arrangements on electric and broadband services.
Provide Reception area coverage and assist with completing the daily front desk responsibilities.
Cross train in Account Services and assist in that capacity as needed.
Be available for after-hours problem repairs, outages, and scheduled work to include working fair share of all necessary overtime.
Perform other duties as requested or assigned; not limited to but to include clerical, collections, and special tasks/assignments.