FT Cashier - Woodbury

FERRAGAMO USA INC•Village of Woodbury, NY

14h•Onsite

About The Position

Ferragamo is redefining luxury fashion with a unique blend of elegance and modernity, committed to evolving and innovating sustainably. They aim to make clients feel energized, surprised, and valued, all with a passion for Italian craftsmanship. The company fosters an inspiring and engaging spirit, with passionate, positive, and empathetic colleagues creating lasting impressions. Ferragamo is certified as a Great Place to Work.

Requirements

Proficiency using technical resources for client outreach, such as, POS, CRM, etc.
Dedication and resilience to finding solutions and timely movement of merchandise.
Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
Excellent English language skills.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
Ability to effectively communicate with customers, peers and management.
Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
You take authentic ownership, strive for more self-awareness and are a passionate role model.

Nice To Haves

Knowledge of second language preferred.
Previous retail sales experience preferred, luxury retail experience a plus.

Responsibilities

Guide all front of house and back of house monetary/customer transactions.
Guide all stock activities: inventory, organization, control, audits etc.
Proactively execute shipping and receiving process.
Report any issues to Manager and take necessary steps to resolve.
Demonstrate effective communication and collaboration through relationships developed throughout the Ferragamo team.
Partner with store management to form a cohesive team focused on regular communication and propose remedial measures where necessary.
Adherence to all POS procedures; credit card and check authorization guidelines are scrupulously followed; transactions are processed accurately; using correct upc/associate information; send sales processed with appropriate sales tax and shipping charges.
Process repairs, determine nature of repair and any charges; communicate realistic timeframe and any changes to customer control paperwork, filing of repair documents and track repair process; notify customer of any delays and of finished repair.
Use telephone according to guidelines; answer in 2-3 rings; use approved greeting; convey professionalism and positivity; monitor holds; take and track messages.
Graciously acknowledge all customers and conduct all interactions courteously and professionally, in a manner which enhances the customer’s experience and opinion of Salvatore Ferragamo.
Proactive when solving problems to ensure positive outcomes as it relates to stores POS system, processing sales efficiently and accurately in accordance with established markdown, price override, post void, and procedures.
Prioritize all of the front of house responsibilities as well as the ad hoc needs of the selling floor and provide our customers with exceptional service.