CASHIER (T-BIRD)

Menominee Casino Resort•Town of Menominee, WI

2d•Onsite

About The Position

The Cashier position at the T-Bird (Thunderbird Complex) involves performing front-end duties, including operating the cash register and gas management systems. This role requires receiving payments, making correct change, and ensuring the security of the cash drawer. The cashier will also issue receipts, handle refunds and credits, monitor gasoline inventory, and authorize fuel purchases. A key aspect of the job is providing cheerful, prompt, efficient, friendly, and courteous customer service, which includes greeting customers, interacting with staff, and promoting store specials and club promotions. Additionally, the role involves stocking and organizing products, maintaining store appearance and cleanliness, receiving and inventorying merchandise, and performing opening and closing duties. Safety, health, food handling, and loss prevention procedures must be practiced, including monitoring customer activity, adhering to sales laws for tobacco and alcohol, preventing fuel drive-offs, and following proper food handling policies. The cashier may also assist with training new cashiers, become familiar with all complex items and services, and maintain consistent attendance and accuracy in records and reports. Other retail duties as assigned by the supervisor are also part of the role.

Requirements

High School diploma or GED required.
Three (3) months experience in cash handling and guest service is required.
Ability to work independently, self-motivated, and possesses effective communication skills.
Must be TIPS certified within 90 days of employment.
Operate with minimal Supervision.
Resolve all Guest complaints and disputes to the best of your ability.
Ability to read, analyzes, and interprets documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; or A felony conviction of any kind in the immediately preceding two years; A crime of any kind related to gambling in the immediately preceding two years; A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding 2 years.

Responsibilities

Perform front-end cashier duties including operation of cash register and gas management systems
Receive payments for product sold by money, checks, electronic payments, vouchers, and coupons from the customer and make correct change and always assure the security of the cash drawer
Issue receipts to customers for products bought; make necessary refunds, credits, or change to customers
Monitor gasoline tank inventory and contact vendor when gas delivery is needed
Authorize and check how much fuel a customer has bought, using a computerized display screen
Provide cheerful, prompt, efficient, friendly, and courteous Customer Service
Greet customers as they enter the store premises and as they step out
Effectively interact with Director, Supervisors, fellow employees, and MCR staff
Suggest possible purchases to the customer and promote store specials and Thunderbird Club promotions and specials
Stock, organize, and rotate product on shelves, coolers/merchandisers, and counter areas for optimal retail.
Maintain the store appearance
Maintain cleanliness of both shelves, work areas, service counter, restrooms, and facilities
Create and set up displays of merchandise
Receive, store, stock, and inventory merchandise
Check product in as it is delivered from vendors. Enter arriving stock into POS system. Verify accuracy of delivery and condition of product received
Assist with store inventory count
Ensure proper inventory control by maintaining accurate records of merchandise sold, stock on hand, and merchandise transported from storage
Perform opening and closing duties and reports
Prepare shift report accurately
Balance daily financial transaction and maintain accuracy throughout all phases of the balancing process.
Verify opening and closing inventory
Communicate important and relevant information to supervisor and for shift change
Practice Safety, Health, Food Handling, and Loss Prevention Procedures
Monitor customer flow to lessen the potential of theft. Monitor all guests’ activities inside and outside of the Thunderbird Complex.
Adhere to state and/or federal tobacco and alcohol sales laws. Verify the age of customers when selling alcohol or tobacco products
Observe customers as they are fueling to prevent a drive-off before it happens and be able to report a drive-off if it happens
Responsible for proper food handling, health policies, and sanitation by following appropriate policies and procedures
Assists with training of Cashiers as needed
Becomes familiar with all MCR and Thunderbird Complex items, inventory, services, events, and promotions, and aids and information to guests
Responsible for maintaining a consistent, regular attendance record
Responsible accountable for all variances
Accountable to a high degree for accuracy and thoroughness of Thunderbird Complex records and reports
Perform other retail duties and responsibilities as assigned by the supervisor.