H6180 SBARROS CASHIER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

10h•Onsite

About The Position

The Cashier is responsible for maintaining an organized system for handling cash, credit card payments, and all required POS operations, including opening and closing procedures. The Cashier must also be knowledgeable and perform all position-related daily checklists. This role involves providing prompt, friendly, courteous, and professional service to customers and other Team Members. Additionally, the Cashier will perform cleaning duties as required by the manager and maintain a clean and organized Cashier Station.

Requirements

Must be able to maintain the physical requirements of the job
High school diploma or general education diploma (GED)
One year experience as cashier preferred

Nice To Haves

One year experience as cashier

Responsibilities

Maintain an organized system of cash handling, credit card payments, and all required POS operations.
Perform opening and closing procedures for The Market at the Mountain Restaurant outlets.
Provide prompt, friendly, courteous, and professional service to customers and other Team Members.
Perform cleaning duties as required by the manager.
Maintain a clean and organized Cashier Station.
Accurately handle cash and processing of credit cards.
Lift and carry equipment, boxes of rental forms, brochures, and incoming packages.
Explain and demonstrate Hospitality Behaviors and Performance Standards.
Understand where to get the information needed to complete tasks to standard.
Explain and demonstrate technical skills used to complete tasks to standard.
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understand how to take ownership of problems and solve them when solutions may not be available.
Explain how to request help from others when needed to complete task or goal.
Have complete knowledge and tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Respond to obstacles; find new ways to reach desired end results.
In absence of guidance, act and take charge to respond to guest or internal customer needs.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C.
Make suggestions to improve performance.
Approach all activities with enthusiasm and encourage enthusiasm from others.
Choose a positive approach in all situations.
Respect individuality of others; continue to communicate in order to work together.
Speak positively about guests, other team members and our business in all situations on and off property.
Treat others with respect in all situations.
Serve others.
Identify and communicate needs of guests and others.
Take quick action to serve others in a way that meets/exceeds their needs.
Identify ways to improve individual or team’s service to others.
Provide service outside job responsibilities if needed to help resort succeed.
Take ownership of guest problem(s) until it is solved.
Meet IMGR&C Appearance standards.
Professionally support IMGR&C reputation and image in all situations, on and off property.
Meet IMG&C policy for attendance.
Inform supervisor of future absence as far in advance as possible.
Work all Marketing Special Events and Concerts.
Provide information others need to succeed, in time for them to use it.
Share with next shift the information needed for them to succeed.
Listen to others without interruption; act on their feedback when possible.
Ask questions to better understand expectations of others.
Report all guest complaints and compliments to Supervisor or Manager.
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Put success of team ahead of personal success.
Help other team members succeed without being asked.
Take action to resolve conflict between individuals.
Help other departments achieve success.
Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Do whatever is necessary to help department and resort success.
Contribute ideas that support progress and success at shift, team and departmental meetings.