H6180 CONVENIENCE STORE CASHIER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

11h•Onsite

About The Position

Team member will be responsible for greeting customers by displaying hospitality behaviors and Performance Standards. Completes sales transactions and maintains displays according to merchandizing standards. Operates cash register and prepares all shift opening and closing duties. Will also assist customers and team members by providing customer service in retail store to all customers at all times. Will be responsible to assist supervisors in maintaining inventory records for all store merchandise.

Requirements

High school diploma or general education diploma (GED); or one to two years job-related experience and/or training; or equivalent combination of education and experience may be substituted.
Mescalero Apache Tribal preference; bicultural experience preferred.
Ability to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
Ability to use hand held communications devices.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to stand for several hours.

Nice To Haves

Bicultural experience preferred.

Responsibilities

Greet customers with hospitality behaviors and Performance Standards.
Complete sales transactions.
Maintain displays according to merchandising standards.
Operate cash register.
Prepare shift opening and closing duties.
Assist customers and team members by providing customer service.
Assist supervisors in maintaining inventory records for all store merchandise.
Explain and demonstrate Hospitality Behaviors and Performance Standards.
Understand where to get the information needed to complete tasks to standard.
Explain and demonstrate technical skills used to complete tasks to standard.
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understand how to take ownership of problems and solve them when solutions may not be available.
Explain how to request help from others when needed to complete task or goal.
Have complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Respond to obstacles; find new ways to reach desired end results.
In absence of guidance, act and take charge to respond to guest or internal customer needs.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Make suggestions to improve performance.
Approach all activities with enthusiasm and encourage enthusiasm from others.
Choose a positive approach in all situations.
Respect individuality of others; continue to communicate in order to work together.
Speak positively about guests, other team members and our business in all situations on and off property.
Treat others with respect in all situations.
Serve others.
Identify and communicate needs of guests and others.
Take quick action to serve others in a way that meets/exceeds their needs.
Identify ways to improve individual or team’s service to others.
Provide service outside job responsibilities if needed to help resort succeed.
Take ownership of guest problem(s) until it is solved.
Meet IMGR&C Appearance standards.
Professionally support IMGR&C reputation and image in all situations, on and off property.
Meet IMG&C policy for attendance.
Inform supervisor of future absence as far in advance as possible.
Provide information others need to succeed, in time for them to use it.
Share with next shift the information needed for them to succeed.
Listen to others without interruption; act on their feedback when possible.
Ask questions to better understand expectations of others.
Report all guest complaints and compliments to Supervisor or Manager.
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Put success of team ahead of personal success.
Help other team members succeed without being asked.
Take action to resolve conflict between individuals.
Help other departments achieve success.
Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Do whatever is necessary to help department and resort success.
Contribute ideas that support progress and success at shift, team and departmental meetings.
Be polite, smile and greet the customers.
Answer the phone with the appropriate greeting.
Check out and check in appropriate department keys.
Keep all counters, equipment, shelves and floors clean.
Be knowledgeable of store policies, department procedures, and job duties, and performance of all duties.
Record delivery of merchandise, compare record with merchandise ordered, and report discrepancies to control costs.
Inspect merchandise to ensure it is correctly priced and displayed, and coordinate all store displays, when applicable.
Recommend additions to or deletions of merchandise to be sold in the convenience store.
Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
Install and remove department cash-register-receipt tape and gas pump receipt tape.
Adhere to all regulatory, departmental, and travel center policies and procedures, and to the casino Internal Control Structure.