Cashier

The Kroger Co. • Atlanta, GA

3h

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Cashiers greet, engage, and assist customers; process transactions accurately and efficiently; operate the Point of Sale system; and follow company policies for payment methods, coupons, loyalty offers, restricted-sale items, postage stamps, and gift cards. They help customers with product questions, report pricing discrepancies, follow food-safety and safety procedures, inspect equipment, and notify management or the appropriate department about hazards, accidents, issues, or needed repairs. The position also requires compliance with applicable laws and company guidelines, cooperative work in a fast-paced environment, and appropriate support for minors, people with special needs, and older adults.

Kroger describes its purpose as feeding the human spirit and highlights opportunities for growth, training, and career development. Applications are continuously accepted, and applicants may be contacted if a suitable position becomes available.

Requirements

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Prior experience as a Bagger or Courtesy Clerk.
• Customer service experience.

Responsibilities

• Be visible and actively greet, engage, and assist customers.
• Process customer transactions through the checkout lane quickly, accurately, and efficiently.
• Use the POS system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
• Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
• Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current on present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines.
• Comply with safety procedures; identify unsafe conditions, accidents, or issues and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
• Follow applicable local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed