Cashier

The Kroger Co.•Denton, TX

About The Position

The Cashier/Checker provides exceptional customer service by greeting, engaging with, and assisting customers, while helping maintain a safe and clean environment. The role processes transactions accurately and efficiently, follows checkout procedures and company policies, and supports customers with questions about products throughout the store. Cashiers are expected to uphold the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Use the Point of Sale (POS) system and handle cash, checks, credit and debit payments, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits and procedures for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Make customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.