Cashier

The Kroger Co.•Acworth, GA

13h

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps establish and maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet, engage, and assist customers; process transactions quickly and accurately; and use the Point of Sale (POS) system to handle a variety of payment types, coupons, and checkout procedures in accordance with company policy. They follow cash-handling limits and rules for restricted-sale items, stay informed about advertisements, follow food-safety and other applicable rules, and report discrepancies or unsafe and damaged equipment. The position also involves answering customer questions, helping customers with varied needs, and working cooperatively in a fast-paced, sometimes stressful environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions quickly, accurately, and efficiently through the check lane.
Use the POS system and handle cash, checks, credit and debit payments, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.