Cashier

The Kroger Co.•Versailles, KY

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Cashier/Checker is visible and actively greets, engages, and assists customers. The role processes transactions quickly, accurately, and efficiently using the Point of Sale system and follows company policies and procedures for payment types, checkout, restricted-sale items, coupons, gift cards, postage stamps, and other transactions. The Cashier helps maintain a welcoming, safe, and clean store environment; responds to customer questions; follows food safety requirements and applicable laws and company guidelines; and reports discrepancies, unsafe conditions, accidents, and equipment needing repair. The position requires cooperative work in a fast-paced and sometimes stressful environment, sound conflict management, and honest handling of customer and business information. The Cashier also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.
Customer service experience.

Responsibilities

Be visible and actively greet, engage, and assist customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand and use the Point of Sale system; handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
Follow company limits for cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow applicable policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions or accidents, and notify store management of issues.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Create a welcoming customer environment and answer questions about products throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.