Cashier Team Lead

Tisun Beauty•Charlotte, NC

5d•Onsite

About The Position

Tisun Beauty Supply is seeking a Cashier Team Lead for our Northpark location in Charlotte, NC. The Cashier Team Lead will serve as a key member of the store leadership team, providing excellent customer service while helping oversee the daily operations of the front-end/cashier area. This position is ideal for someone who has strong customer service skills, is comfortable handling cash and transactions, can lead and coach a team, and understands the importance of maintaining a professional, organized, and welcoming retail environment. The Cashier Team Lead will work closely with store management to ensure cashiers are properly trained, customers are assisted promptly, transactions are handled accurately, and front-end procedures are followed consistently.

Requirements

Previous retail, cashier, customer service, or related experience.
Strong communication and interpersonal skills.
Ability to handle cash and operate a POS/register system accurately.
Strong attention to detail.
Ability to work effectively in a fast-paced retail environment.
Ability to lead, coach, and support other team members.
Dependable attendance and punctuality.
Professional appearance and positive attitude.
Ability to work independently while also functioning effectively as part of a team.
Ability to stand and walk for extended periods during a work shift.
Ability to lift, carry, and move merchandise as needed.

Nice To Haves

Previous cashier lead, keyholder, shift lead, supervisor, or retail leadership experience.
Experience working in a beauty supply, cosmetics, fashion, or specialty retail environment.
Experience training or coaching employees.
Experience with POS systems and cash reconciliation.
Familiarity with beauty products, haircare, wigs, extensions, braiding hair, cosmetics, or skincare.
Beauty industry experience is a plus but is not required.

Responsibilities

Provide friendly, professional, and knowledgeable customer service.
Operate the point-of-sale (POS) system accurately and efficiently.
Process cash, credit/debit card, mobile, and other approved payment transactions.
Handle cash responsibly and follow all cash-handling procedures.
Assist customers with questions, product locations, pricing, promotions, and general store information.
Maintain a positive and welcoming checkout experience.
Resolve routine customer concerns professionally and escalate more serious concerns to management.
Thank customers and encourage a positive shopping experience.
Maintain awareness of customer traffic and ensure registers are appropriately staffed.
Lead and support cashier team members during daily operations.
Provide direction to cashiers regarding register assignments, breaks, customer service, and front-end priorities.
Assist with training new cashiers on POS procedures, customer service expectations, cash handling, and store policies.
Coach team members when additional training or performance improvement is needed.
Lead by example and demonstrate professionalism, reliability, and a strong work ethic.
Help maintain team morale and a positive workplace environment.
Communicate important information from management to cashier team members.
Assist management in ensuring employees are following company policies and procedures.
Help monitor attendance, punctuality, and proper coverage of the cashier area.
Ensure register transactions are completed accurately.
Follow company procedures for opening and closing registers.
Assist with register counts and cash reconciliation as assigned.
Identify and report discrepancies to management.
Follow procedures for refunds, exchanges, discounts, voids, and other register adjustments.
Protect company cash, merchandise, and customer information.
Report suspected theft, fraud, counterfeit currency, or other irregularities to management.
Maintain confidentiality regarding cash handling and business operations.
Help maintain a clean, organized, and fully stocked checkout area.
Assist with restocking merchandise when needed.
Help maintain organized displays and promotional areas.
Assist other departments and team members during busy periods.
Support store opening and closing procedures.
Help ensure the sales floor and front-end remain safe and presentable.
Assist management with daily operational tasks as assigned.
Follow all company policies, procedures, and safety standards.
Create a welcoming environment for customers of all backgrounds.
Demonstrate patience, professionalism, and respect when assisting customers.
Help customers locate products and direct them to the appropriate department or team member.
Identify opportunities to provide additional assistance or product recommendations.
Handle difficult customer situations calmly and professionally.
Help ensure customers leave the store feeling valued and respected.