Cashier Supervisor

Lindt & Sprüngli (Canada), Inc•San Francisco, CA

6d•Onsite

About The Position

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. The Cashier Supervisor will be responsible and accountable for managing our cashier department and upholding the high standards of the company and its reputation. The cashier supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Requirements

Clear, professional, and effective oral and written communication
Team-building skills of empathy, rapport-building, delegation, and empowerment
Ability to manage time effectively and be self-directed under minimal supervision
Ability to conduct evidence-based business forecasting for sales and resource needs
Familiarity with point of sale systems, such as MICROS
Knowledge of restaurant or retail management techniques
2 -- 4 years minimum experience in retail/restaurant cashiering

Nice To Haves

High School Diploma Preferred

Responsibilities

Greet each Guest using both verbal and non-verbal communication in a positive manner
Process purchases using either scanner technology or electronic keypad
Properly bag purchases -- wrapping breakable items where necessary
Up-sell to Guest using established and appropriate procedures
Process final purchases with either proper cash handling techniques or credit card transactions
Close each transaction with a friendly greeting and inviting the guest to return
When not processing purchases, assist guests on sales floor with purchases
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Replenish stock of durable and perishable goods as needed
Answer shop phone system and respond to guest service needs in a professional manner
Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
Offer samples of product to guests
Supervise Cashier team, directing breaks, assisting with register issues, etc.