Cashier Supervisor

K-1 Speed Inc•Thornton, CO

16d•Onsite

About The Position

The Cashier Supervisor is responsible for ensuring that all cashiers and front-end staff provide a fun, informative, efficient, and exciting racing environment for customers. This role involves supervising staff, managing daily operations at the front desk and café, and ensuring excellent customer service.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers and respond to questions
Ability to add, subtract and manipulate two digit numbers

Responsibilities

Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally
Ensure that the daily bathroom check log is completed by all staff members
Coordinate with Assistant and General Managers regarding disciplinary and operational issues
Prepare front desk and café prior to opening
Instruct new customers on race package options, pricing and the general flow
Maintain an orderly and speedy flow while ensuring great customer service
Supervise ongoing transactions in both the café and front counter while enforcing policies and procedures
Respond to emergency situations as they arise
Ensure that the front desk, lobby and café areas remain clean and safe environment
Perform/delegate specific facility cleaning and maintenance duties as assigned by management
Check/perform that closing duties are being performed to secure the front desk and café and prepare for the following day’s operation
Ensure proper discount/coupon/gift card procedures are implemented, up to date and being followed
Conduct and supervisor the training of new staff
Help oversee, maintain and organize the retail and concessions areas