Cashier/Service Center

Polly Country Market•Summit Township, MI

1d•Onsite

About The Position

The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed. There is potential for promotion to our Cash Office.

Requirements

High school diploma or equivalent preferred
Prior customer service or front-end experience in retail or grocery environment
Strong communication and interpersonal skills
Basic math skills and ability to operate POS systems and cash register
Ability to multitask in a fast-paced environment
Must be 18 years of age or older (due to tobacco and lottery handling)

Responsibilities

Greet and assist customers with returns, exchanges, and refunds according to company policy
Provide accurate information and support for store services and policies
Handle customer concerns or complaints promptly and courteously
Process money orders, lottery/lotto tickets, and bill payments
Rent and return Rug Doctor carpet cleaners, ensuring proper documentation
Accept special orders for items not regularly stocked
Accurately complete and reconcile cash drawer at beginning and end of shifts
Answer incoming phone calls and direct them to the appropriate departments
Make store-wide pages for staff or customer announcements
Sign for deliveries at the service desk and notify the appropriate department
Handle customer pickup items and service desk inventory
Receive, unpack, and put away cigarette and tobacco product inventory securely
Maintain cleanliness and organization of the service center area