About The Position

The Store Associate supports the current and future goals of GATE stores by following procedures and programs established by the Operations Division. The role participates in daily store operations, including food service, and learns, participates in, and trains on current and future programs while monitoring progress and ensuring employees uphold GATE standards. The position provides customer service, operates checkout and store equipment, handles payments according to company policies, and keeps the store clean, stocked, and properly merchandised. The associate also attends required training and meetings, reports safety hazards, performs minor store equipment repairs and maintenance, and completes other duties assigned by the Store Manager.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to stand for extended periods.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to perform repetitive movements over long periods.
  • Must be able to bend, kneel, stoop, and reach, including overhead.
  • Must be able to work in varying and extreme temperatures.
  • Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

  • Participate in daily store operations, including food service, and follow GATE procedures and programs.
  • Learn, participate in, and train on current and future programs; monitor progress and help ensure employees uphold GATE standards.
  • Work a flexible schedule, including weekends and holidays, and comply with the GATE attendance policy.
  • Arrive on time and follow GATE standards for uniform and appearance.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Report safety hazards, follow up to ensure they are corrected, and assist in providing a safe work environment.
  • Follow applicable federal, state, and local rules and regulations, as well as company policies.
  • Keep the store clean and well stocked.
  • Perform minor repairs and maintenance on store equipment and operate equipment as assigned.
  • Handle payments according to GATE policies.
  • Greet customers, answer questions about products and services, address inquiries, resolve complaints, and provide a friendly and efficient checkout experience.
  • Contribute to a positive and supportive team environment and communicate accurately and positively with customers and staff.
  • Use problem-solving and de-escalation skills.
  • Operate the cash register, money order machine, electronic lottery equipment, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
  • Perform merchandising, including stocking shelves, setting prices, blocking and fronting shelves, placing window banners and in-store point-of-sale materials, and ensuring products are in code.
  • Perform other duties as assigned by the Store Manager.
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