Cashier - Room Service

Hard Rock Hotel & Casino Ottawa•Bristol, TN

2d•Onsite

About The Position

The incumbent is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests. The company offers a comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. The company is looking for individuals who are ready for an exciting opportunity working in a creative environment where they can bring their authentic selves to work.

Requirements

Two months of on-the-job training or through related cashier or host experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Excellent customer service skills.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with all levels of employees and guests.
Ability to restock needed materials and retrieve dropped items.

Nice To Haves

Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
Resolve guest complaints using property procedures.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

Responsibilities

Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
Answer restaurant phone.
Take phone orders, as needed.
Maintain positive and professional communication with all staff.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Ensure a healthy and safe work environment for co-workers and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all employees have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
Always smile and offer a warm greeting to all.
Take initiative to offer assistance throughout the property.
Perform additional duties as requested by department managers and supervisors.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Maintain confidentiality of guest, employee, and company information.
Attend seminars when needed.