Cashier/Receptionist - Full-Time

Hoselton Auto Mall•East Rochester, NY

7d•Onsite

About The Position

Hoselton Auto Mall is seeking a customer and team-oriented Full Time Cashier / Receptionist to join their growing team. The role involves providing exceptional customer service, handling payments, performing administrative tasks, and maintaining a welcoming environment. The company offers a positive work environment with opportunities for advancement, generous paid time off, holidays, and comprehensive benefits.

Requirements

Customer service experience is required
Must be at least 18 years of age
Eligible to work in the US
Able to pass a drug screen
High School diploma required
Ability to multi-task and prioritize workload
Must possess excellent verbal and written communication skills
Some computer knowledge and/or experience
Must be at least 18 years of age and eligible to work in the U.S.
Must be able to pass a drug test

Nice To Haves

Reception AND cashiering experience are highly preferred
Exceptional patience
Great phone manners
Dependable
Positive attitude

Responsibilities

Answers inbound calls and assisting the customer by transferring calls, providing general information, etc.
Receives payments from customers for sales, service and parts
Files all necessary paperwork, completing administrative projects, etc.
Collects, sorting and distributing inter-company mail
Completes general "housekeeping" tasks such as sanitization of the lobby/cashier offices
Provides excellent customer service by addressing customer complaints, answering questions and making sure they are comfortable.
Ensuring customers, both in store and on the phone, are comfortable and enjoying their stay at Hoselton (actively offer; coffee, cookies, and kids kits, etc.).
Answering phone calls in the manner instructed, including using scripts, warm transferring calls, and asking if voicemail is “ok.”
Routing incoming calls to the appropriate extensions.
Providing basic information to callers and taking thorough messages as necessary.
Completing all applicable filing during their shift.
Receiving cash, checks, drafts and credit card payments from customers and provide them with a receipt or invoice and properly record the transaction in the dealership's computer system and cash register.
Handling customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication.
Handling distribution of petty cash for the complex (Toyota store only).
Distributing inspection stickers to service personnel as needed.
Performing general housekeeping duties, such as taking care of plants and straightening magazines, vacuuming or sweeping the area, as well as picking up any toys that have been left out.
Maintaining coffee and supply inventory and reporting to manager or Lead Cashier for ordering purposes.
Helping with various mailing and other administrative projects.
Perform other duties and responsibilities as needed.