Cashier III

kate spade new york•Grand Rapids, MI

21h•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. The company is committed to stretching what’s possible, with unwavering optimism, innovation, and inclusivity. The Cashier plays a key role in delivering exceptional customer experience at Coach, ensuring efficient, friendly service at the cashwrap, maintaining operational accuracy, and supporting team development. As a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service standards.

Requirements

1+ years in cashier or retail roles
Familiarity with POS systems, mobile technology, and basic computer skills.
Ability to work in a fast-paced environment
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

luxury retail experience preferred.

Responsibilities

Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
Maintain accuracy in cash handling, media management, and compliance with all policies.
Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
Keep cashwrap organized and clean; monitor equipment and report issues promptly.
Assist in training and mentoring cashiers to uphold service and operational excellence.