Cashier I

City of Rocky Mount•Nc, NC

3d•Hybrid

About The Position

Responsible for participating in the cashiering functions of the Business and Collections Services Department. Under general supervision, the Cashier receives, disburses, and accounts for large sums of money in connection with the payment of several types of bills and fees, and is responsible for interpreting and carrying out existing policies, methods, and procedures relative to handling large amounts of money.

Requirements

High school diploma or equivalent.
One (1) years' experience in a related field of work.
Or an equivalent combination of education and experience.
A general working knowledge of computers and moderate keyboarding skills with demonstration of effective written and verbal communications skills.
Previous experience working in a fast-paced environment, with the ability to stand for extended periods of time.
Ability to work additional time/overtime as needed.
Must pass background check and ability to be bonded
Knowledge of customer service procedures.
Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations.
Knowledge of fraud detection and prevention.
Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of customers.
Knowledge of processes and ability to retrieve and understand documents.
Knowledge of operating computers and other standard office equipment.
Ability to resolve and handle customer complaints, while making the best decision possible.
Ability to balance cash register, verify cash register functions, make changes, and verify deposit reports.
Ability to research and resolve payment disputes.
Ability to understand the necessity and value of accuracy and attention to detail; ability to process information with elevated levels of accuracy.
Ability to manage multiple concurrent objectives, projects, or processes, making effective judgments as to prioritizing and time allocation.
Skills in oral and written communication.

Nice To Haves

Knowledge of general banking and cashiering practices with exceptional working knowledge of debits and credits and general accounting skills is preferred.
Ability to provide backfill responsibilities for the Cashier III position.
Bi-lingual preferred.

Responsibilities

Greets customers, answers questions related to payment on services, provides information and assistance.
Open and process daily mail to ensure accurate and timely processing of utility, tax and miscellaneous payments remitted to the city.
Ensure all “signature required” mail is properly signed for and processed accordingly.
Assist with importing online and IVR payments and posting drop box payments.
Processes customer payments for utilities, taxes, CDBG (Community Development Block Grant) loans, assessments, miscellaneous invoices privilege licenses and waste works and other miscellaneous payments.
Collects fees for inspection permits, returned checks, parking fines and other City remittances.
Reconciling daily payment remittances to assure that money for deposit is allocated to proper accounts and/or tax types.
Preparing required forms for daily deposits of cash, checks, money orders and credit card transactions for remittance to the bank.
Providing services to customers in person and over the phone; and dealing effectively and courteously with peers, departmental personnel, the public and outside agencies.
Adhere to and follow safety rules. Report on unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others.
Monitor and maintain “Cash Items” fund drawer.
Ensure verification of signature/printed name, submission amounts, department and account numbers are accurate prior to processing.
Maintain daily reports of cash processing.
Review and submit reporting for next level approval/release.
Maintain purchases and order log for Environmental Services roll out cart program.
Communicates with tax collections specialist to facilitate accurate posting to proper tax year and account information.
Post payment to initiate the generation of refunds for overpayments.
Monitor penalty fees and ensure proper payment is collected.
Consistent attendance according to the work schedule and receiving detailed information verbally, in person and by telephone.
Extensive reading and computer use is expected most of the time.
Maintain confidentiality of records and information.
Work as a team member and foster a cooperative work environment.
Monitor and maintain retention of onsite records; prepares the required reports within their area of coverage.
Updating policies, procedures, and requirements of Business and Collections Services.
Communicates and coordinates with Cashier Supervisor regarding operational and other job-related issues.
Performs other related duties as assigned.