Cashier - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

20h•Onsite

About The Position

The role of Parking Cashier at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of service and elevate the guest experience. In this role, Parking Cashiers will be initial greeters of the property and will set the tone for each of our guest’s visit. Parking Cashiers will service a range of clientele, all of which are expected to be treated with first-class service in all aspects of their interaction. Under direction of the Valet Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival. The company, Seminole Hard Rock Support Services, supports all brands and lines of business for Hard Rock International, which was acquired by the Seminole Tribe of Florida in 2007. Hard Rock International is a globally recognized company with Hotel, Casino, Cafe, and Rock Shop venues in over 74 countries, and has been bringing fun and excitement to team members and guests for over 50 years.

Requirements

High School diploma, GED, or equivalent required.
Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must possess working knowledge of computers.
Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
Must be detail oriented.
Must possess excellent time management skills.
Must be willing and able to work flexible hours including evenings, weekends.

Nice To Haves

Proficiency in utilizing point of sale system is preferred.

Responsibilities

Amplify the level of service and elevate the guest experience.
Be initial greeters of the property and set the tone for each of our guest’s visit.
Service a range of clientele, all of which are expected to be treated with first-class service in all aspects of their interaction.
Ensure the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
Conduct him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible.
Work with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards.
Create a culture of high ethical standards, integrity and service at all times.
Utilize effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
Express positive body language and attitude while delivering superior customer service at all times.
Participate in quality assurance program and helps Guest Services achieve a top-tier customer ratings.
Work with existing Hard Rock standards and provides feedback to enhance property-specific standards.
Take ownership of customer concerns and questions, while escalating any larger service opportunities to Valet Supervisor swiftly.
Sort, assemble and reconcile paper documents (receipts, tickets, etc.).
Maintain cash bank and prepare daily deposit of funds.
Be responsible for posting cash payments and providing customers with receipts.
Must be capable of viewing computer monitors/screens for extended periods of time.
Maintain accurate property information through property fact sheet and other forms of communication.
Able to travel to and from cashiering location situated outside the main building.
Assure all safety policies and procedures are followed.
Able to attend training and meetings as and when required.
Report for duty punctually wearing the correct uniform/attire.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.