Hotel Operations Assistant

DelMonte Hotel Group • Beachwood, OH

16h

About The Position

The main objective of the
Sales and Operations Assistant revolves around
ensuring seamless communication and coordination between guests, the sales team,
and hotel operations to facilitate successful meetings and events. The role
involves managing group room blocks, assisting with sales efforts, and ensuring
banquet spaces are properly set up and maintained. Additionally, the position
requires monitoring guest satisfaction, supporting direct billing and invoicing,
distributing reports, and maintaining sales materials. A key focus is on
maintaining high service standards, ensuring operational efficiency, and
fostering collaboration between departments to enhance the guest experience.

A successful candidate for this role will be highly organized, detail-oriented,
and possess strong communication skills to effectively serve as the liaison
between guests, sales teams, and hotel operations. They should be adaptable,
able to handle changing circumstances and demonstrate problem-solving abilities.
A background in hospitality or event coordination is preferred, along with
experience in sales support and guest service. The ideal candidate will be
proactive, customer-focused, and capable of managing multiple responsibilities
while maintaining a professional and positive attitude. Strong teamwork,
integrity, and the ability to work efficiently under pressure are also essential
for success in this position.

Requirements

• highly organized
• detail-oriented
• strong communication skills
• adaptable
• able to handle changing circumstances
• demonstrate problem-solving abilities
• proactive
• customer-focused
• capable of managing multiple responsibilities while maintaining a professional and positive attitude
• Strong teamwork
• integrity
• ability to work efficiently under pressure

Nice To Haves

• background in hospitality or event coordination
• experience in sales support and guest service

Responsibilities

• managing group room blocks
• assisting with sales efforts
• ensuring banquet spaces are properly set up and maintained
• monitoring guest satisfaction
• supporting direct billing and invoicing
• distributing reports
• maintaining sales materials
• maintaining high service standards
• ensuring operational efficiency
• fostering collaboration between departments to enhance the guest experience

Benefits

• Competitive pay
• Comprehensive benefits package including health, dental, vision, life insurance, 401k
• Paid Time Off
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees