Concierge - Hotel Operations
About The Position
Under the direction of the Director of Hotel Operations, the incumbent is responsible for duties including, but not limited to making reservations and arrangement of events, excursions transportations for guests on and off property. Giving guests knowledgeable information on hotel products and services and executing all guests’ requests. Make bookings, reservations and other requests for guests on and off property. Act as an ambassador for the guest services department. Guide and direct guests of the property in a professional and courteous manner. Perform other duties as assigned.
Requirements
- High School Diploma or equivalent education required
- minimum experience in a four star/four Diamond hotel guest services department
Nice To Haves
- Previous hotel/casino experience preferred
Responsibilities
- making reservations and arrangement of events, excursions transportations for guests on and off property
- Giving guests knowledgeable information on hotel products and services and executing all guests’ requests
- Make bookings, reservations and other requests for guests on and off property
- Act as an ambassador for the guest services department
- Guide and direct guests of the property in a professional and courteous manner
- Perform other duties as assigned
Benefits
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
