Hotel Operations Trainer

American Cruise Lines • Salt Lake City, UT

2d • Onsite

About The Position

American Cruise Lines is seeking a flexible and dynamic individual to deliver training for hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT and at various locations around the country on board our fleet of ships.

We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be challenging and rewarding. This position provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Requirements

• Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
• Bachelor's degree preferred in one of the following disciplines: education, business, finance, Human Resources (HR) or other related discipline.
• Working knowledge in computer applications (e.g., Microsoft Office, Teams, Zoom).

Responsibilities

• Conduct in-person training sessions for administration, middle management, and front-line employees.
• Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
• Monitor systems to ensure employees are performing their responsibilities according to the training.
• Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
• Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
• Cultivate and inspire employees to have a never-ending appetite for learning to broaden their knowledge.
• This position reports directly to the Assistant Training Department Manager.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees