Operations Trainer

Kin Insurance

3d•Remote

About The Position

We’re looking for an Operations Trainer to deliver engaging, high-impact learning experiences that prepare Kin’s Operations team members for success in their roles. As Kin continues to grow, strong onboarding and continuous skill development are essential to ensuring our teams can deliver exceptional service and operational performance. In this role, you’ll facilitate new hire onboarding and ongoing training programs that build knowledge, capability, and confidence across Operations teams. You’ll also serve as a critical voice of the learner—providing feedback, insights, and recommendations that help continuously improve training programs, learning materials, and the overall training experience.

Requirements

Active personal lines insurance license
2+ years of experience in training, facilitation, learning and development, operations enablement
Strong facilitation and presentation skills with the ability to engage diverse audiences in virtual or in-person settings
Ability to communicate complex processes and concepts clearly and effectively
Experience coaching learners and providing structured feedback to support skill development
Strong collaboration skills and the ability to work effectively with cross-functional partners
Strong problem-solving and critical thinking skills to adapt training based on learner needs and feedback

Responsibilities

Facilitate onboarding programs and new hire training for Operations team members across multiple operational functions
Deliver ongoing learning sessions and skill development programs for tenured employees
Create engaging, inclusive learning environments that promote knowledge retention, participation, and skill development
Assess learner progress through evaluations, coaching, and structured feedback
Provide guidance and support to help learners build the knowledge, behaviors, and confidence needed to succeed in their roles
Identify trends in learner performance and training outcomes to inform improvements to training programs
Share insights and feedback with training leadership to enhance training effectiveness and learner engagement
Partner with instructional designers and knowledge management specialists to ensure training materials remain accurate and effective
Collaborate with Operations leaders and subject matter experts to incorporate operational insights into learning experiences

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval