Cashier/Customer Service Assisstant
About The Position
At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. Do you like helping others? NFM is looking for a Cashier/Customer Service Assistant to create a world class experience for our customers. In this position, you will engage with customers as you process their orders, resolve concerns or direct phone calls. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Requirements
- Working knowledge of computers required
- Ability to work night, weekend and/or early morning hours based on business needs.
- Pre-employment screening includes, but isn’t limited to criminal background check
Nice To Haves
- High School Diploma or GED preferred
- 6 months of customer service experience preferred
- 6 months of cash handling experience preferred
- If candidate does not meet preferred requirement a proofreading test should be administered
- Knowledge of general credit information preferred
- English/Spanish bilingual speakers preferred
Responsibilities
- Provide a friendly, welcoming face while relating with our customers through conversation
- Resolve various situations over the phone or in-person for internal/external customers
- Determine what service is necessary and negotiate settlements
- Prepare appropriate paperwork, issue refunds, exchanges, cancellations and service claims while following processes to ensure error-free customer orders
- Establish a lasting, positive impression that creates customers for life
Benefits
- Same day pay - access to your earned pay on-demand, when you need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture – Because everyone who works or shops at NFM should feel right at home
- Health, dental, vision, life Insurance, short and long term disability
- Paid holidays (upon hire) and paid time off (after 90 days)
- Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
- Virtual and in-person career development opportunities at all levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
