Cashier/Counter Attendant

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

9d•Onsite

About The Position

The Cashier/Counter Attendant is the welcoming first point of contact for guests at The Faregrounds. This entry-level role takes and processes orders, supports accurate and efficient food and beverage handoff, maintains a clean guest-facing service area, and helps create an upbeat, organized experience across Faregrounds restaurants and concessions. Team members may be scheduled at Perch Coffee & Creamery, The Roost Bar, Cow Bird Express, The Yard Pizza Bar, Lucky Sparrow, or other event-service locations as business needs require.

Requirements

High school diploma or GED preferred; current high school students may be considered where permitted by law.
No prior restaurant experience is required.
Ability and willingness to learn POS systems, menu knowledge, cash-handling procedures, and food- and beverage-service standards.
Basic ability to use a touchscreen POS system, payment terminal, and handheld communication tools after training.
Ability to accurately count cash, make change, and perform simple addition, subtraction, multiplication, and division.
Effective verbal communication skills and the ability to present information clearly to guests and coworkers.
Friendly, reliable, and attentive guest-service approach.
Ability to follow directions, work as part of a team, and ask for help when a guest need or safety concern requires escalation.
Ability to work efficiently in a fast-paced environment while maintaining accuracy and cleanliness.
Ability to work flexible shifts, including mornings, afternoons, evenings, weekends, holidays, and event days, as required.
Willingness to learn menu items, ingredient basics, dietary restrictions, and allergen-awareness procedures.
Physical ability to stand and walk for extended periods and to lift, carry, or move supplies up to 25 pounds with or without reasonable accommodation.
Safety-minded
Professional and friendly, even in challenging situations
Reliable and punctual
Honesty and integrity
Attention to detail
Team-oriented/team player
Positive, coachable, and eager to learn

Nice To Haves

Customer-service, cashier, retail, concession, or food-service experience is a plus.
Food-handler training or certification is preferred and may be required within the timeframe established by company policy.
Safe alcohol-service training is required before independently serving alcoholic beverages, when assigned to alcohol-service duties, in accordance with company policy.

Responsibilities

Welcome every guest in a friendly, professional manner; answer basic questions about menus, ingredients, pricing, and service flow; and help guests select items when appropriate.
Accurately enter food and beverage orders into the point-of-sale (POS) system, process cash and credit-card payments, issue receipts, and follow all cash-handling and drawer-security procedures.
Verify orders before handoff, communicate clearly with kitchen and/or bar teammates, and resolve routine order concerns promptly by involving a supervisor when needed.
Receive and organize online orders to ensure accurate assembly and quick customer pick-up.
Maintain a clean, stocked, and guest-ready counter area, including menus, condiments, beverage stations, pickup shelves, disposable serviceware, and dining-area touchpoints as assigned.
Follow all company food-safety, sanitation, personal-hygiene, and safety practices, including proper handling of allergen-related questions and escalation of dietary requests to a supervisor or kitchen team member.
Support responsible alcohol service when assigned to an alcohol-service location: check identification, follow company age-verification procedures, recognize when to request manager assistance, and never serve alcohol outside established policy.
Assist with opening, closing, restocking, basic inventory counts, cleaning, trash removal, and event-day setup or breakdown as assigned.
Work collaboratively with cooks, bartenders, other counter attendants, and management to maintain quick, accurate service during high-volume periods, events, and swim meets.
Learn and follow all Faregrounds operational standards, appearance expectations, and guest-service procedures; be willing to work at multiple concepts as trained.
Perform other duties as required.