Cashier & Ce Operations Specialist

Catawba Valley Community College•Hickory, NC

18h•Onsite

About The Position

Provides cashiering services related to continuing education (CE) and curriculum (CU) students and classes. Assists with registration, grading, and course setup of CE classes. Receives supervision from the College Registrar. Exercises no supervision.

Requirements

An Associate degree (or higher) from an accredited college or university is required.
At least two years of responsible student interaction in cashiering, banking, admissions, registration, or academic advising is preferred.
Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred.
Candidates should display effective oral and written communication skills.
Knowledge of: Community college mission, policies, and procedures.
Knowledge of: Community college student services including admissions, advising, and recruiting.
Knowledge of: Curriculum and continuing education program of study requirements/standards.
Knowledge of: Basic data analysis, statistics, and reporting skills.
Knowledge of: Database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
Knowledge of: Pertinent federal, state, and local laws, codes, and regulations.
Knowledge of: Strategies and techniques for establishing accountability.
Ability to: Interact regularly and professionally with prospective and current students and colleagues.
Ability to: Communicate clearly and concisely, both orally and in writing.
Ability to: Work effectively in a team environment.
Ability to: Handle conflict in a professional manner.
Ability to: Develop and document procedures and processes.
Ability to: Access and/or enter information into ERP and CRM software.
Ability to: Maintain a high level of confidentiality.
Ability to: Perform detailed tasks accurately in a fast-paced environment.
Ability to: Adapt to changing and challenging duties.
Ability to: Prepare clear and concise reports.
Ability to: Identify/analyze issues, problems, concerns, and needs.
Ability to: Develop, plan, and implement appropriate responses and solutions.
Ability to: Use a variety of computer hardware and software to enter, update, and print information.
Ability to: Research, analyze, and evaluate new service delivery methods and techniques.
Ability to: Effectively handle a work environment and conditions which involve periodically working irregular hours.

Nice To Haves

Degrees in finance, accounting, business, education, student development, or a related field are preferred.

Responsibilities

Accepts and processes payments by students for CE and CU classes, generates receipts, and maintains accurate transaction records.
Answers incoming phone calls, provides accurate information, directs callers to appropriate departments, and resolves questions related to student accounts and payments.
Assists with the registration of students for CE classes; grades and closes out CE classes.
Completes duties in compliance with NCCCS regulations related to CE processes; assists with internal processes developed to ensure and monitor the College’s compliance in this area.
Provides prospective and current students with information regarding available continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs; maintains specialized knowledge of continuing education offerings and procedures.
Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College; enters accurate student information into a variety the College databases and supporting systems; accurately collates and files information related to classes taught at the College.
Provides excellent customer service to students and employees.
Performs other duties as assigned.