Cashier Attendant - BUF Airport

Jacobsen|Daniels Enterprise Inc.•Town of Cheektowaga, NY

3d•Onsite

About The Position

The Cashier Attendant is responsible for creating and maintaining a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming customers to the location. It is the responsibility of the Cashier Attendant to perform excellent customer service as the face of parking services at the airport. Qualified candidates will be self-motivated, detail oriented, and must have excellent communication skills.

Requirements

Customer focused, action oriented, and committed to excellence.
Ability to function in a team setting and to work well on your own.
Strong sense of personal motivation and responsibility.
Excellent time management, communication, and customer service skills.
Excellent guest service and hospitality skills.
Strong problem solving and listening skills.
Must be able to obtain an acceptable Criminal History Report.

Nice To Haves

Parking industry experience a plus.

Responsibilities

Greet arriving guests, provide courteous, efficient, and enthusiastic service for guests requesting valet parking.
Verify the "bank" of cash provided for change and necessary supplies at the start of each shift.
Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.
Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
Provide the correct change for cash transactions and issue a receipt for all fee transactions.
Accurately complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers.
Record guest names, vehicle information and secure the guest’s keys for parking.
Accommodate guests requiring special assistance and aid.
Report issues and/or potential problems which may have an impact on the security of guest vehicles.
Respond to emergency situations when required.
Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
Respond effectively to guest inquiries, providing excellent guest service.
Resolve guest complaints within scope of authority; otherwise refer the matter to management.
Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Always keep valet and cashier booth area neat and tidy.
Quote prices for parking services for which money is received upon customer receipt.