Cash & Trade Processing Lead Analyst

Citi•Getzville, NY

About The Position

This role serves as a Senior Subject Matter Expert within Services Wire Clearing Operations, providing strategic leadership and specialized expertise across complex technical and operational initiatives supporting North America Wire Clearing Operations. The position partners with Operations, Technology, Product, and other cross-functional stakeholders to translate business and operational requirements into effective solutions and align key priorities. Expertise in wire payment systems and architecture supports the advancement of operational capabilities and preparedness for industry mandates, infrastructure changes, and payment modernization efforts. The role leads complex initiatives, resolves high-priority payment incidents and escalations, directs operational readiness for releases and industry changes, and supports strategic programs including VES integration, SWIFT releases, SWIFT Ledger, new payment platforms, and Fedwire and CHIPS changes. It also identifies operational risks and control gaps, improves communication across teams, and develops team capabilities through guidance, documentation, knowledge transfer, and training.

Requirements

Bachelor’s degree in a business-related discipline preferred, or equivalent experience in a related field.
Excellent oral and written communication skills, ability to facilitate discussions, and ability to be assertive while promoting a collaborative and partnering environment.
Comfort presenting data to stakeholders.
Ability to quickly grasp and master new concepts, requirements, and related product or functional knowledge.
Ability to work independently, multitask, and take ownership of various parts of a project or initiative.
Attention to detail and ability to deliver high-quality work while managing competing priorities under pressure.
Excellent analytical and problem-solving skills.
Strong teamwork skills and ability to work and partner globally across different geographic locations.

Nice To Haves

Bachelor’s degree in a business-related discipline.

Responsibilities

Serve as a senior subject matter expert in wire clearing operations, payment systems, processing architecture, and industry infrastructure.
Lead complex technical and operational initiatives supporting North America Wire Clearing Operations.
Resolve high-priority payment incidents, inquiries, and escalations through independent analysis, sound judgment, and cross-functional coordination.
Partner with Operations, Technology, Product, and other stakeholders to translate operational requirements into effective, sustainable technical solutions.
Direct operational readiness for industry mandates, infrastructure changes, system releases, and payment modernization initiatives.
Provide operational leadership for strategic programs, including VES integration, SWIFT releases, SWIFT Ledger, new payment platforms, and Fedwire and CHIPS changes.
Identify operational risks, control gaps, and implementation issues, and drive timely resolution to minimize payment-processing delays and client impact.
Establish clear communication and information flow across teams during incidents, projects, system changes, and critical implementations.
Provide specialized guidance and support for recurring operational inquiries, quarterly and annual initiatives, and department-wide priorities.
Develop team capabilities through technical guidance, knowledge transfer, documentation, and training on wire clearing processes and systems.
Drive project execution and operational preparedness to support milestone achievement, implementation quality, and compliance with mandated deadlines.