Cash Service Specialist I - Charleston

SouthState Bank•Charleston, SC

1d•Hybrid

About The Position

The Cash Services Specialist is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. Through collaboration with Consumer Banking and other Operational teams, this role provides technical and managerial support for cash-related services for ATMs, Branches, commercial customers, and all cash service providers. The position is responsible for cash management, transportation efficiencies, and cash optimization across the bank’s footprint. It requires strong analytical skills to facilitate cash management, monitoring vault levels to ensure inventories maintain an optimal level while minimizing cross-shipping exposure and enhancing custodial inventory. Ensuring sufficient inventories without negatively affecting the bank’s FRB depository standing is critical. This role also ensures all cash vendor vaults are balanced and all discrepancies are investigated and resolved immediately. The Cash Services Specialist stays apprised of new and emerging technologies, participates in constant analysis and reworking of existing business processes, and identifies and develops the capability to leverage the functionality of all related applications. The position supports the development and documentation of internal processes, policies, workflows, reporting, project planning, and project execution. Strong written and verbal communication skills are required.

Requirements

Bachelor’s degree in Business or equivalent work experience required
Two years of banking experience with a preferred focus in cash management, ATM balancing and general ledger reconcilement.
Two years’ experience with Microsoft Office applications specifically Excel
Experience in managing projects
Advanced analytical skills along with strong problem solving and root cause analysis skills.
Vendor management experience
Required annual compliance training, New Employee Orientation

Nice To Haves

Knowledge of managing ATM and Branch cash flow to include vault inventory, cash orders, and shipments
Possess strong analytical, organizational, problem-solving, time management, and sound judgement skills
Excellent written and verbal communication skills appropriate for interaction with senior management.
Skilled at navigating Windows, SharePoint, Microsoft Suite, and cash management software applications
Requires demonstrated ability to manage multiple high-priority tasks and shift priorities in a face-paced environment.

Responsibilities

Provides customer support to Consumer Banking to ensure cash service needs are fulfilled.
Possesses cash management skills to enable forecasting, ordering and delivery of cash for the bank’s ATM fleet and all branches across the SSB footprint.
Forecasts and monitors cash flow ensuring vault inventories are maintained at optimal level while minimizing cross-shipping exposure.
Serves as the liaison between Consumer Banking and cash service providers to ensure a coordinated effort in preventing interruptions in branch cash service.
Monitors General Ledgers related to branch and ATM cash ensuring all outages are researched and brought to final resolution while keeping management apprised of all situations resulting in a potential financial loss.
Serves as line of defense to identify potential cash vendor or FLM fraud.
Assists with development and maintenance of departmental documentation on process and procedures.
Assists with testing and validation for system upgrades, enhancements, or other changes as needed.
Performs audits of physical vaults ensuring vendors are meeting operational, safety and security procedures as detailed in master service agreements.
Assists the ATM team with all ATM moves, adds, and changes, ensuring cash is handled securely and parameters are properly set in EPOC to avoid negative customer impact.
Must ensure all SOX, Compliance, Audit and OCC regulation and controls are met and no repeat findings reported.