Cash Operations Supervisor (Los Angeles)

Federal Reserve Bank of Philadelphia•Los Angeles, CA

2d•Onsite

About The Position

The Federal Reserve Bank of San Francisco is looking for a Cash Operations Supervisor to join our Los Angeles office. In this role, you will lead a team dedicated to operational excellence in the distribution and processing of U.S. currency, leveraging advanced authentication and piece-sorting technology. You'll play a key role in building and developing a high-performing team that delivers results in a fast-paced, highly regulated environment. We're looking for a proven leader—someone with strong operational expertise, excellent communication skills, and a talent for coaching and developing others. The ideal candidate holds themselves to a high standard and is energized by the challenge of leading complex operations. If you thrive in leadership roles and find fulfillment in driving team success, we'd love to hear from you!

Requirements

3+ years in cash or related business operations
1+ years leading teams
Bachelor's degree or equivalent experience
Proven leadership in production, manufacturing, or supply chain settings
Adaptable, decisive, and comfortable making recommendations amid ambiguity
Strong customer service, teamwork, and organizational skills
Skilled in critical thinking, problem-solving, and clear communication
Analytical mindset with experience using data to identify trends and solutions
Background in risk management or compliance
Strong relationship-building and influencing skills across all levels
Experience developing and implementing new policies/procedures
Proficient in Microsoft Office (Word, Excel, Access, SharePoint, PowerPoint)
Able to push/pull up to 50 lbs. and stand for extended periods

Responsibilities

Supervise distribution and processing activities, optimizing staff, inventory, and machine use to meet deadlines and performance metrics (quality, cost, efficiency and effectiveness)
Contribute to short- and long-term team goals and monitor progress
Create, communicate and maintain quality control policies and procedures to ensure risk management compliance
Conduct risk assessments and develop corrective action plans
Mentor and coach team members for career growth
Train staff on equipment, systems, compliance, and procedural updates
Identify and implement solutions to improve production, reduce risk, and boost engagement
Ensure customer/vendor adherence to service levels and contractual obligations
Resolve operational issues across machines, inventory, transactions, and settlements
Collaborate with peers and partners to develop operational solutions
Perform other duties as assigned