Cash Operations Manager - Payment Management COE - Remote

UnitedHealth Group•Phoenix, AZ

9h•$72,800 - $130,000•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Cash Operations Manager is responsible for the management of cash posting, reconciliation, and cash control operations across multiple clients within the Payment Management Center of Excellence (COE). This role facilitates daily operations across all cash management functions, including coordination with internal departments (AR, IT, Finance) and external stakeholders (clients, payers, vendors, and banking partners). This position leads large-scale automation, globalization, and system implementation initiatives, ensuring alignment with organizational goals and operational excellence standards. The manager is accountable for overseeing service delivery, coaching and developing team members, and driving performance outcomes tied to quality, accuracy, and timeliness of cash application and reconciliation activities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years of leadership and/or mentorship
3+ years of healthcare revenue cycle experience, including cash posting, reconciliation, and cash controls. (Accounts Receivable/cash applications)
3+ years of process improvement, automation, or system implementation experience
Experience working with complex RCM systems (e.g., Epic, MS4, Invision, Cerner, Star, IDX or similar platforms)

Nice To Haves

3+ years of banking, finance, or treasury-related experience
Experience working in multi-client, shared services, or COE environments
Deep understanding of cash posting, reconciliation, suspense management, and EDI/835 transactions
Proven solid leadership, communication, and stakeholder management skills
Proven ability to lead large-scale operational and technical change initiatives
Proven solid analytical and problem-solving capabilities with a focus on continuous improvement
Proven ability to prioritize effectively and manage multiple competing initiatives
Proven ability to collaborate effectively with onshore and offshore/global teams

Responsibilities

Oversee daily cash operations, including payment posting, reconciliation, suspense management, and cash research, ensuring accuracy, timeliness, and compliance with established controls
Drives accountability to achieve and exceed service level agreements (SLAs), quality benchmarks, and productivity targets
Leads automation, system implementation, and process transformation initiatives to enhance efficiency, scalability, and operational performance
Partners with global teams to support workload balancing, standardization, and globalization strategies
Proactively identifies operational risks, service level degradation, and implements corrective action plans
Develops and implements strategies to optimize cash workflow, improve reconciliation accuracy, and reduce aged AR impacts
Establishes and maintains solid relationships with internal and external stakeholders, including clients, payers, banks, and vendors
Participates in client meetings, performance reviews, and issue resolution discussions impacting cash operations
Drives client satisfaction and supports initiatives to improve Net Promoter Score (NPS) outcomes
Ensures compliance with internal controls, audit requirements, and financial integrity standards
Provides leadership, coaching, and performance management to team members, ensuring alignment with organizational goals, consistent feedback, and accountability to performance expectations
Fosters a culture of communication, engagement, and continuous improvement through regular team interactions, transparent information sharing, and action planning based on feedback and engagement insights