Cash Management Services Specialist

Liberty University•Lynchburg, VA

1d•$50,000 - $60,000•Onsite

About The Position

The Cash Management Services Specialist is responsible and accountable to the Cash Management Systems Analyst. This role supports university-wide electronic payment operations by coordinating and executing account setup, maintenance, and compliance monitoring. This role helps manage day-to-day merchant and payment service activities, ensuring accurate transaction processing, adherence to internal controls, and compliance with PCI DSS standards. The Specialist serves as a key liaison between campus departments, vendors, and the Cash Management Systems Analyst to promote efficient, secure payment solutions and superior customer service.

Requirements

Bachelor’s degree in business-related discipline or equivalent experience.
2+ years of experience in cashiering, banking, payment services, or technical support environment.
Excellent and detail oriented communication, computation, and organizational skills.
Strong experience with Microsoft Office suite products, especially Excel.
Technical experience with equipment and device installation.
Ability to troubleshoot technical problems and solve them in time-sensitive situations.
Familiarity with PCI compliance, electronic payment systems, or merchant account management.
Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
Individual must not be in default on any federal student or parent loan.
Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).

Nice To Haves

4+ years of experience in cashiering, banking, payment services, or technical support environment.
Knowledge of Banner, Touchnet, and Transact/Cloud POS.

Responsibilities

Supports PCI compliance activities, including device tracking, training coordination, and annual assessment assistance.
Manages the Cashiering and Treasury User Access/Removal request forms from all departments.
Assisting user setup and account creation in various payment processing software such as TouchNet and Transact.
Assist in quarterly review of all department user accounts to ensure accuracy.
On-site equipment setup, systems access, and general technical support.
Provides first-level troubleshooting for payment system issues, escalating to senior staff or IT as needed.
Delivers responsive customer service to university departments and external partners regarding payment acceptance and processing inquiries.
Assists with Blackline troubleshooting and general support.
Submits tickets and access/termination requests for CTS.
Assists with Cashier Support inbox management.
Inventories, installs, and tracks credit card reading devices across departments. This will include a quarterly review of all devices and locations for Payment Card Industry (PCI) compliance documentation.
Monitors and reconciles daily card and ACH settlements; identify and report discrepancies.
Attends monthly meetings with CSM from TouchNet to discuss any issues, upcoming changes, etc.
Creates tickets with third party merchant service providers when necessary
Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.