Cash Management Services Specialist I

Chemung Canal Trust Com•Albany, NY

18h•$20 - $31

About The Position

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do, it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you.

Requirements

Associates Degree in Business preferred
Specialized training in company products preferred
Minimum of two years’ experience and/or formal training in related position
Proficient interpersonal skills, sales and communication skills in dealing with clients and all levels of management
Proficient problem solving and analytical skills
Demonstrated proficiency in Microsoft Word, Excel and PowerPoint, computer software and operating systems
Ability to travel and Valid Driver’s License required

Responsibilities

Responsible for researching, developing and/or updating products and services in support of the Business Services department.
Develop, perform, support and maintain products and services of Cash Management Services department including, but not limited to: Business Banker, ACH Origination, Manual Direct Deposit, Positive Pay, Debit Review, Account Analysis, Account Reconciliation, Sweep Accounts, and Lock Box.
Provides technical assistance and product support to Business clients.
Responds to and completes, in a timely manner, support requests submitted by bank employees and external clients.
Assist in the completion of requests for services.
Solicits new business from existing and prospective clients; make business development calls and maintains ongoing business relationships with existing clients for prospective cross-selling opportunities.
Makes presentations of business services/products to various individuals or groups; cross-sell business services/products; arrange meetings with other company personnel as appropriate.
Maintains specialized knowledge of the NACHA rules as they apply to Business Clients that originate ACH transactions.
Audit ACH Originating and Remote Deposit Capture business clients to determine rule compliance.
Complete all daily/assigned work efficiently, timely and accurately.
Protects the privacy of internal confidential information and ensures all procedures are being followed to safeguard any client non-public information.
Conforms to General Performance Expectations as identified for all employees.