Cash Management Service Officer

TD•St. John's, NL

1d•CA$45,300 - CA$63,900•Onsite

About The Position

The Cash Management Service Officer (CMSO) is responsible for the implementation of new cash management products and services and provides training to customers for new products sold. This role acts as the first point of contact for ongoing customer cash management questions and concerns, resolving them where possible and communicating to MCM, Relationship/Account Managers, etc. as appropriate. The CMSO also supports the cash management team in the resolution of customer concerns and "Delivers the Bank" by identifying and referring appropriate TDBG Business Partners and Products. This role requires expertise in a variety of sales-related activities to provide advice on transactions and product features to customers and/or internal partners. It involves advanced skills and expertise in a defined set of products and processes, characterized by moderate complexity and risk. The CMSO gathers and analyzes data to identify and help solve complex problems, using sound judgment and understanding of process/policy risk when recommending exceptions. They understand how related customer or sales teams coordinate their efforts and resources to achieve objectives and impacts their own team and other sales teams whose work activities are closely related. The role recommends modifications to existing sales or customer service processes and solutions to improve team efficiency and evaluates and communicates unusual and/or complex content clearly, handling sensitive information and escalated matters. Generally, reports to the Manager Cash Management.

Requirements

High school education; undergraduate degree preferred.
1+ years of work experience.
Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners.
Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk.
Gathers and analyzes data to identify and to help solve complex problems.
Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area.
Impacts their own team and other sales teams whose work activities are closely related.
Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team.
Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters.
Complete all compliance and attestations within required timelines.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct.

Responsibilities

Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience.
Maintain a working knowledge and understanding of deposit and cash management banking products and services.
Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business.
Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate.
Assist cash management team in the resolution of customer concerns.
Identify and refer appropriate TDBG Business Partners and Products.
Provide training to customers for new products sold.
Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate.
Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities.
Assist in preparation of Pricing Committee submissions where exception pricing is required.
Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers.
Develop and maintain understanding of pricing models/concepts.
Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
Complete all compliance and attestations within required timelines.
Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Build and maintain solid relationships with internal business partners acting as a link to those groups.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.