Cash Management Service Officer

TD•Montreal, QC

1d•CA$47,200 - CA$66,600•Onsite

About The Position

The Cash Management Services Officer (CMSO) position is found in large Units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. In smaller Units, the accountabilities may be domiciled in a split CMSO/Commercial Services Officer position. The CMSO reports to the Manager Cash Management. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest. Identify additional business opportunities for existing customers and advise the Manager, Cash Management (MCM), Relationship/Account Manager as appropriate. Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: Resolve servicing issues and reduce business and client impact with managerial direction as required. Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required. Facilitate decision making processes by providing timely, meaningful, and easily available data. Maintains up-to-date knowledge and understanding of relevant Cash Management products, processes, and policies. Build new relationships and deepen existing customer relationships by consistently following the Commercial Sales methodology. Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships. Support shadow portfolio goals and documentation in CARMA. Develop and maintain understanding of pricing models/concepts such as Pricing Options Worksheet (POW), the Relationship Activity Profile (RAP), and the Customer Account Transaction System (CATM). Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers, and Manager Business Development. Assist in preparation of Pricing Committee submissions where exception pricing is required. Support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities.

Requirements

Embrace and promote a positive environment that supports a diverse workplace
Actively participate in the performance management process including performance reviews, feedback, and coaching sessions as well as performance and development discussions
Seek knowledge both formal and informal in line with PDP objectives
Build and maintain solid relationships with our business partners (CCSC, CAS, BSC, Branch network) acting as a link to those groups
Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés qui ont besoin de services et de soutien dans une langue autre que le français.

Responsibilities

Deliver a superior customer experience
Support profitable business growth
Achieve The Quest
Identify additional business opportunities for existing customers and advise the Manager, Cash Management (MCM), Relationship/Account Manager as appropriate
Respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners
Resolve servicing issues and reduce business and client impact with managerial direction as required
Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required
Facilitate decision making processes by providing timely, meaningful, and easily available data
Maintain up-to-date knowledge and understanding of relevant Cash Management products, processes, and policies
Build new relationships and deepen existing customer relationships by consistently following the Commercial Sales methodology
Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
Support shadow portfolio goals and documentation in CARMA
Develop and maintain understanding of pricing models/concepts such as Pricing Options Worksheet (POW), the Relationship Activity Profile (RAP), and the Customer Account Transaction System (CATM)
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers, and Manager Business Development
Assist in preparation of Pricing Committee submissions where exception pricing is required
Support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities