Cash Management Service Officer

TD•Winnipeg, MB

9d•Onsite

About The Position

The Cash Management Services Officer (CMSO) is a dedicated resource for deposit and cash management administrative matters, accountable for delivering a superior customer experience and supporting profitable business growth. This position involves maintaining a working knowledge of deposit and cash management banking products and services, developing a network of contacts within TD, and supporting internal partners with ongoing projects. The CMSO acts as the first point of contact for customer cash management questions and concerns, assists in their resolution, and identifies and refers appropriate TDBG Business Partners and Products. Key responsibilities also include the implementation of new cash management products and services, providing customer training, identifying additional business opportunities, and supporting account planning and relationship review activities. The role requires ensuring products and services are sold and operate in a compliant manner, minimizing regulatory compliance and operational risk. Additionally, the CMSO participates as a team member, supports a positive work environment, enhances personal expertise, and builds solid relationships with internal business partners, acting as a brand ambassador for the bank.

Requirements

High school education
1+ years of work experience
Expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners
Advanced skills and expertise in a defined set of products and processes
Sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Understanding of how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area

Nice To Haves

Undergraduate degree preferred

Responsibilities

Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target
Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
Maintain a working knowledge and understanding of deposit and cash management banking products and services
Develop a network of contacts within TD in order to improve knowledge and ability to service customers
Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business
Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate
Assist cash management team in the resolution of customer concerns
“Deliver the Bank” by identifying and referring appropriate TDBG Business Partners and Products
Responsible for the implementation of new cash management products and services
Provide training to customers for new products sold
Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate
Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities
Assist in preparation of Pricing Committee submissions where exception pricing is required
Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers
Develop and maintain understanding of pricing models/concepts
Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank
Complete all compliance and attestations within required timelines
Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services
Be knowledgeable of and comply with Bank and Industry Codes of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Build and maintain solid relationships with internal business partners acting as a link to those groups
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Provide advice on transactions and product features to customers and / or internal partners
Gather and analyze data to identify and to help solve complex problems
Use sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Understand how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
Recommend modifications to existing sales or customer service processes and solutions to improve the efficiency of the team
Evaluate and communicate unusual and/or complex content in a clear manner; handle sensitive information and escalated matters