Cash Center Supervisor

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

About The Position

The Cash Center Supervisor is responsible for assisting with the overall management of the department. This position works independently supporting the Cash Center Manager and oversees the daily operations in the Cash Center Vault (CCV). The Cash Center Supervisor is responsible for planning, directing, and coordinating proper completion of transactions, report completion, and governance activities. This position is responsible for providing outstanding customer service in relation to processing deposits, cash orders, transfers, and other operational transactions in accordance with established policies and procedures. The Cash Center Supervisor balances the daily transactions, provides security for the assigned cash and transaction documentation.

Requirements

Bank Protection Act
Armored delivery procedures
Bank Secrecy Act
Branch Operations
FDIC Insurance
Operations Policy and Procedures
Privacy Act
Security/Robbery Procedures
Regulation CC
Teller Operations
Regulation DD
Unverified Deposits Procedures
Critical thinking, judgment and problem solving skills
Effective time management and organizational skills
Effective process improvement skills
Customer service skills
Excellent leadership and team building skills
Excellent interpersonal skills
Effective sales skills
Conflict resolution skills
Clear understanding of the English Language (Verbal and Written)
Working knowledge of operations software (JHA, Synergy, Laserfiche, eVas)
Basic Mathematics Skills
Reporting skills
Desk Top Computers
Currency Machines
Coin Machines
Standard Office Equipment (copiers, fax machines)
Requires repetitive movement
Requires standing and/or sitting for prolong periods of time
Requires lifting up 50lb
Requires using hands to handle, control or feel objects
Office setting w/controlled temperature
High School Diploma or equivalent required
Ability to travel to various bank locations as needed
Some Saturday hours may be required

Nice To Haves

Preferred candidate must have three years of banking and supervisory experience within the last three years

Responsibilities

Comply with and oversee the physical security requirements for the CCV.
Oversee the daily assignment of deposits and transactions to the teller staff.
Displays strong supervisory skills and coaches employees to the highest level of performance.
Independently manage Cash Center operations during the absence of the Cash Center Manager.
Maintains positive and open communications with all department staff.
Independently performs daily, monthly, and quarterly reports with minimal errors.
Support the Cash Center Manager in all Enterprise Risk Management initiatives.
Process foreign checks and currency, including the collection of funds for checks and the procurement and redemption of foreign currency.
Provide excellent service for onboarding new and maintaining existing cash vault services clients.
Provide support to Branch Operations staff with inquiries and issues, complying with Bank regulations and policies.
Handle escalated department and client issues and when applicable, coordinate with the Cash Center Manager and Central Banking Operations Management to mitigate potential losses and claims.
Process an extremely high volume of various teller transactions.
Scanning and balancing of transactions processed through the Bank’s teller system and the auxiliary Cash Center processing system (eVAS).
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Act as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.
Attend meetings, seminars, and training sessions
Answer telephones, respond to emails, and handle inquiries
Perform general clerical duties including but not limited to, photocopying, faxing, mailing, scanning, and filing