Cash Applications Lead

Collectors • Santa Ana, CA

1d • $27 - $30 • Onsite

About The Position

Collectors is seeking a Cash Applications Lead to join their Accounts Receivable and Collections team. This role involves applying customer payments to customer orders in a customer-facing, high-volume, fast-paced environment. The ideal candidate will have experience with accounts receivable processes, strong troubleshooting skills, proficiency in Microsoft Excel, and the ability to collaborate effectively with operations and customer service departments. The position is based onsite in Santa Ana, CA, and requires the employee to be in the office five days a week. Occasional travel may also be required.

Requirements

• Detail-oriented with the ability to multitask.
• Organized and solution-oriented, with excellent time management skills.
• A proven team player with strong communication and interpersonal skills.
• Intermediate to advanced computer skills, including Salesforce, MS Excel, Google Workspace (Docs, Sheets, and Gmail interface), and ERP systems.
• Positive attitude.
• 2-5 years of cash application, accounts receivable or related experience in a fast paced, high-volume environment.
• Candidates must be authorized to work in the United States.

Nice To Haves

• Netsuite and Salesforce is a plus.
• Accounting Certificate or Associate Degree preferred.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Apply customer payments to their accounts accurately and in a timely fashion.
• Prepare daily bank deposits by using a scanner and then posting to the appropriate customer order.
• Process customer credit card payments in accordance with company policy.
• Reconcile payments to ensure proper application.
• Maintain files, including scanning documents to electronic files.
• Troubleshoot problem orders and accounting holds.
• Create, maintain/track, and close show order projects.
• Resolve customer short payments by contacting the customer via email and phone.
• Answer and respond to customer incoming phone calls and emails in a timely manner.
• Work with new and changing company processes.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree