Cash and Trade Processing Representative
About The Position
The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends and successfully complete the background and Treasury File process. Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of day cutoff, dispatch auto verification, reject processing, data entry, etc.
Requirements
- Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
- Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.). Proficiency includes all aspects of that function.
- Consistently proven high-quality metrics above standard in the functional areas.
- Strong attention to detail, proficiency with numbers, and solid organization skills.
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast-paced environment.
- Demonstrated history of flexibility, performing various functions within multiple functional areas.
- Intermediate Microsoft Office required.
- Effective written and verbal communication skills.
- Ability to perform a full shift of standing and lifting up to 40 lbs.
- Demonstrated history of working independently while being a respectful team member.
- Able to work additional hours based on business needs.
- Able to work a weekend day.
- Manual dexterity required, all tasks are repetitive.
- U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position.
- Must pass an extensive background check (renewed every 5 years).
- High School diploma or GED required.
Nice To Haves
- Public Sector Lockbox operations experience preferred.
- TMS and Citrix skill preferred.
Responsibilities
- Accurate data entry of both alpha and numeric data entry to process Public Sector Records
- As a critical member of operations production team, meet and/or exceed production and quality standards across minimum of three of the site’s functional areas, as well as being a subject matter expert
- Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
- Fully understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the business day
- Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
- Identify potential issues, recommend solutions and escalate to local management as necessary
- Identify and submit process improvements
- Support training needs
- Participate in projects and/or committees as appropriate
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
