Caseworker - 12 months contract

Cencora • Remote, ON

1d • Onsite

About The Position

The management of assigned projects and/or cases, adhering to general company processes. This role involves telephone support, implementing call-centre programs, and providing assistance to patients, healthcare professionals, and funding bodies regarding funding and access issues, as well as compliance programs. The Caseworker will administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with healthcare providers. The position also includes implementing market research initiatives, documenting activities in a database, participating in training, providing feedback on protocols and processes, communicating case management during absences, assisting in training new caseworkers, and reporting Adverse Events. Other duties may be assigned as required.

Requirements

• Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Ability to multitask.
• Attention to detail.
• Strong Problem solving skills.
• Working knowledge of Word, Excel and Outlook.

Nice To Haves

• Bilingual (French/ English) an asset.
• Experience in the medical and pharmaceutical field is an asset.
• Advanced knowledge of pharmaceutical distribution industry.
• Working knowledge of automated warehouse operating system.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Effective interpersonal and leadership skills.
• Ability to consistently meet deadlines.
• Excellent presentation skills.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Responsibilities

• Management of assigned projects and/or cases.
• Adherence to general company processes.
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs.
• Professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree